General statement

This website

This website only sells mp3’s, pdf’s and hard copies of records and sheet music. All music on this site is written by me and is protected by copyright and other laws on intellectual property.

Personal usage 

The purchase of music is for personal and non-commercial usage only (excluding sheet music). Without permission you cannot change, publish, reproduce, transfer or exploit any of the music on this site. For each online usage of the music you need permission by the Dutch collecting society BUMA-STEMRA. By purchasing music on this site, you commit to this general statement. 

Sheet music and performances

When you buy sheet music, you are allowed to perform this specific music without any additional costs or permission, on account that you always inform me about your upcoming concerts. However, for cd recordings or for publishing your concert registration on internet, you do need my permission.

Payment

You can choose for one of the following payment methods: Paypal or Ideal.
After your payment of a physical product you'll be directed to a page where you can fill in your name and address details.
In most cases I'll ship the product the very same day or one day later.  Sometimes I'm on the road a few days. In that case I will mail you and if your order is really urgent, I'll find a solution.

If you buy a download, after payment you'll be directed to a download-page. 
If you loose your download, mail to douwe@douweeisenga.com and I'll be happy to solve that for you.

If you encounter any other problems with the payment, you can send an e-mail to douwe@douweeisenga.com 

Invoice
If you need an invoice,  please ask at douwe@douweeisenga.com 

Cancel a purchase

If you download the purchased content, your purchase is definite. As long as you do not download the content, you are allowed to cancel your purchase within 14 days.  I cannot check if you did or didn't download your purchase. Therefore there's no other option for me than always agree to a cancelation of a download purchase .
If you have bought a hard copy record or a printed book, you can cancel your purchase within 14 days as well. Please handle the vinyl / cd / book and packing with care during this period. The principle is that you handle and examine the product as you would do in a store. As soon as I've received back your cd, I'll transfer the money of your transaction and the postal costs. 

If something is wrong with the product (which means as you received it, not the product you used as a Frisbee), please send it back. I will send you a new cd as soon as possible. I will cover your postal costs.

The website has not automated the cancelling process. If you want to cancel your purchase, please send an e-mail to douwe@douweeisenga.com including your name, your e-mail address and the name of the purchase you want to cancel. 

For all cancellations I will try to deal with them as soon as possible, but like you, I sometimes have a few free days

To conclude

By purchasing or downloading music on this website, you commit to this general statement. I do have the right to change this general statement. I cannot imagine however, that these changes will have an effect on you. Nevertheless, if the almost impossible event occurs that you want to sue me, you’ll have to do that in the Netherlands. But I would rather have you contacting me first. Enjoy my music and thank you so much for your support.

regards,

Douwe

Douwe Eisenga

Lange Noordstraat 57

4331 CC Middelburg

The Netherlands

+31 (0)6 12274994

douwe@douweeisenga.com

www.douweeisenga.com

BTW / VAT No - NL001435853B27

KVK No - 22045103